AFP logo at EBB Canberra

Complaints and feedback

Give us positive feedback or lodge a complaint

Giving us feedback

We welcome positive feedback and support your right to complain.

Complete the relevant form below in as much detail as possible. This will help us process it quickly.

It's an offence under the Australian Federal Police Act 1979 (Cth) to knowingly make a false complaint.


Supporting your right to complain about the conduct or actions of AFP appointees or our practices and procedures.


Complimenting the actions of a police officer or any AFP personnel.

Procurement-related complaints

Managing procurement-related complaints in line with the Commonwealth Procurement Rules (CPRs).

Help with translating and interpreting

The Translating and Interpreting Service (TIS National) is an interpreting service to help people who don't speak English in their daily lives. It also helps agencies and businesses to communicate with their non-English speaking clients.

Contact TIS National on131 450 (within Australia) or visit the Translating and Interpreting Service website.

Help making a telephone call

If you are deaf or hard of hearing, or have a speech disability, you can contact us through the National Relay Service.

Text telephone (TTY) or modem callers can contact the National Relay Service (NRS) on133 677 (within Australia).

If it's hard for you to understand on the telephone you can use the Speech to Speech Relay (SSR) via the NRS on1300 555 727 (within Australia).

NRS Chat (Internet Relay) users connect to the National Relay Service and ask for (02) 5126 8323.


Claiming compensation from us

If we have made an error that has caused you a financial loss or some other detriment, you might be able to make a claim for compensation.

Get in touch

AFP Workplace Issues and Complaints Resolution

WICR team
GPO Box 401
Canberra City ACT 2601